Should you be less than fully satisfied with your purchase, send it back to us within 30 days of purchase for exchange or refund. Wrap the item securely and include the completed return form that came with your shipment, if you do not have a return form,please email us.
We recommend that you insure your return shipment in case of loss in transit. Without proof of shipment, we cannot replace product we do not receive. We cannot accept returns on any engraved orders or issue credit for freight or gift wrap. The return will be reflected on your credit card within 30 days after receipt in our offices.
Package your product in a sturdy container with sufficient padding to protect from damage during transit. All shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and/or materials you wish returned.
The return(exclusive of shipping charges)will be reflected on your credit card within 30 days after receipt.
Free Shipping Offer
Free Standard Shipping is now available on most orders over $50.
Offer cannot be redeemed for cash. Not valid on previous orders. Other exclusions may apply. Offer may expire without notice due to error, fraud or other unforeseen circumstances.Subject to terms and conditions of use and symcosoft.com policies. Void where prohibited. All Rights Reserved.
Shipping and Handling Information
Allow up to five additional business days for Standard delivery.
We do not offer expedited Saturday delivery.
For information about purchasing symcosoft.com products outside the U.S., please visit the International Orders section of our site.
Online Order Status Messages
1.symcosoft.com provides the ability to check the status of your order. To check the status of your symcosoft.com order click here.
2.In Process – indicates that your order has been accepted and is in the process of being fulfilled
3.Shipped – indicates that your order has been shipped and is on the way.
4.Complete – indicates that your order has been received.
5.Cancelled – indicates that you have called and requested that your order be cancelled. Orders can only cancelled if they have not been shipped.
Note: once a product has been engraved or debossed, it cannot be cancelled.
If you still have questions, visit the Customer Service section of symcosoft.com.
Thank you for visiting the symcosoft.com and reviewing our web privacy and our statistical standards.
Our policy is simple: We collect no personal information about you unless you choose to provide that information to us. We do not give, share, sell, or transfer any personal information to a third party.
Links to Other Sites:
Symcosoft.com provides links to many external websites. Please be aware that when you leave the symcosoft.com website you will be going to sites that are beyond our control and standards. You will always receive a notice when you are about to leave our site. Websites external to symcosoft.com have their own privacy policies, and may collect data or solicit personal information. The privacy and security policies and procedures described for symcosoft.com do not apply to any external links. We suggest contacting these sites directly for information on their privacy and security policies. Always be aware of where you end up.
Non-personal Information We Record:
During your visit as you browse through the website or download information, our operating system will automatically record some general information about your visit.
During your visit, our web operating system will record:
The type of browser (such as “Netscape version X” or “Internet Explorer version X”) that you are using.
The type of operating system that you use (such as Macintosh, Unix, or Windows).
The date and time you visit our site, and the web pages that you visit on our site.
The address of the previous website you were visiting, if you linked to us from another website.
The Internet domain for your Internet service, such as “xcompany.com” or “xcompany.net” if you use a private Internet access account, or “yourschool.edu” if you connect from a college or university domain.
We use this information for statistical analysis, to help us make our site more useful to visitors. This tracking system does not record information about individuals.
On those pages where symcosoft.com uses “cookies” to facilitate your use of our site, we do not collect personal information about you and the cookie is destroyed when you exit your browser. There is no information stored on your computer and no unauthorized files are written onto your disk drives. These cookies are called “session cookies.” They help you use our website interactively and are destroyed when you close your browser.
These “session cookies” do not collect information about you, but only about your browser “session.” The cookie makes it easier for you to use the dynamic features of these web pages, without having to provide the same information as you move from one page to another. You will find the use of these “session cookies” on several of our data access tools.
Information from e-mail you send to us:
If you decide to send us an e-mail message, the message will usually contain your return e-mail address. If you include personally-identifying information in your e-mail because you want us to address issues specific to your situation, we may use that information in responding to your request, but it will be destroyed when we complete our return correspondence. Also, e-mail is not totally secure against interception. Please send only information necessary to help us process your request.
Voluntary Submission of Information:
On some of our web pages we provide forms that let you voluntarily submit personal information (such as e-mail address or name). For example, this occurs when you are registering for various conferences or training sessions or when you sign up for our “Newsflash” subscription service. In those cases, all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party.
Terms of Service
Contents and Hyperlinks
This website may contain hyperlinks to third party websites, and those websites are the sole responsibility of such independent third parties, and use thereof is solely at your own risk. We have no control over the content or policies of such third-party websites, and we are not responsible for (and under no circumstances shall be liable for) the contents, accuracy or reliability of any websites hyperlinked to this website. Those who choose to access information from this website (including any information obtained through any hyperlink) are solely responsible for the compliance of such information with any applicable law.
Interactive Areas and Code of Acceptable Conduct
We do not ordinarily filter, censor, edit or regulate information and content provided by third parties on this website, including any such information provided in interactive areas, and we neither endorse nor are responsible for (and under no circumstances shall be liable for) the contents, accuracy or reliability of such information and content. THIS PROVISION IS VOID, INAPPLICABLE OR UNENFORCEABLE IN THE STATE OF NEW JERSEY.
When participating in interactive portions of this website, you represent that you have proper right and authorization to use any information or content you upload or post and agree to abide by the following code of acceptable conduct:
1.You will not upload or otherwise provide infringing, defamatory, obscene, pornographic, threatening, abusive, illegal or otherwise improper content.
2.You will not upload viruses or harmful components.
3.You will not use the website to further any illegal purpose or to violate the rights of any party.
4.You will not upload or otherwise provide content with a commercial purpose or attempt to solicit funds or advertise goods and services.
Products, Services and Software
Downloading software from this website does not give you title to such software, including any files, data and images incorporated in or associated with the software. Your use of any such software shall be only in accordance with the license agreement that is included with the software or presented upon download of such software. Software available on this website is copyrighted by its owner. Software may not be copied, redistributed or placed on any server for further distribution. You may not sell, modify, decompile, disassemble, or otherwise reverse engineer the software.